Terms & Conditions
Effective Date: May 27, 2026
Welcome to Sweetheart Bridal and Prom. By accessing or using our website, booking services, or purchasing from us, you agree to the following Terms & Conditions. Please read carefully before using our site or services.
Website Use
This website is intended to provide information about our bridal and formalwear products, services, and appointments. You agree to use this website only for lawful purposes and in a way that does not harm, disrupt, or interfere with its operation or other users.
Appointments & Online Booking
Appointments may be scheduled through our website using our online booking system, by phone, or in person. By using our “Book Appointment” feature, you agree to provide accurate and current information.
Customers are encouraged to arrive on time for scheduled appointments. If you need to cancel or reschedule, please contact us as soon as possible.
By submitting an appointment request online, you consent to receive appointment confirmations, reminders, and follow-up communications via phone, email, or text message from Sweetheart Bridal and Prom.
Sweetheart Bridal and Prom reserves the right to refuse service, reschedule, or cancel appointments when necessary.
SMS/Text Messaging Consent & Opt-In
End users opt in to receive text messages from Sweetheart Bridal and Prom by visiting Sweetheart Bridal and Prom Website and entering their phone number when booking an appointment. Users must actively check a box agreeing to receive text messages. Opt-in occurs after the appointment booking is completed.
An example of the opt-in flow can be viewed here: Opt-in Example
Additionally, users may opt in by texting START to our Twilio-powered phone number to begin receiving messages.
This messaging service is provided through Twilio.
Message frequency may vary. Message and data rates may apply.
Users may opt out at any time by replying STOP. Reply HELP for assistance.
Product Sales Policy
All sales are final. Sweetheart Bridal and Prom does not offer refunds, exchanges, or store credit on any purchases, including bridal gowns, prom dresses, homecoming dresses, pageant gowns, formalwear, accessories, or special-order items.
Customers are responsible for reviewing sizing, color, and product details before purchase. This final sale policy follows standard industry practices for bridal and formalwear retail.
Product Availability
Inventory is subject to change without notice. While we strive for accuracy in product descriptions, pricing, and availability, we do not guarantee that all information is error-free or up to date at all times.
Orders & Payments
All deposits, payment terms, and purchase agreements discussed in-store or at the time of sale are final and binding. Certain items, including special orders, may require full or partial payment upfront.
Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Sweetheart Bridal and Prom and may not be copied, reproduced, or distributed without written permission.
Third-Party Services
We may use third-party services such as scheduling systems, payment processors, website hosting, analytics, and messaging providers. We are not responsible for the content or policies of these third-party platforms.
Limitation of Liability
Sweetheart Bridal and Prom is not liable for any damages arising from the use or inability to use this website, including errors, interruptions, or unauthorized access to information.
Privacy
Your use of this website is also governed by our Privacy Policy. Please review it to understand how your information is collected and used.
Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of any updates.
Contact Information
Sweetheart Bridal and Prom
Phone: (509) 888-7213
Email: sweetheartbridal@outlook.com
Website: Sweetheart Bridal and Prom
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